# Hourzero

> Build AI customer support agents trained on your knowledge, then deploy them to your website, Telegram, and Discord, with WhatsApp and Slack coming soon.

Every page listed here has a Markdown version: add `.md` to its URL (the homepage is https://hourzero.dev/index.md), or request the page with an `Accept: text/markdown` header. https://hourzero.dev/llms-full.txt contains the product pages, documentation, and blog posts in one file.

## Product

- [Hourzero: support, resolved, on every channel](https://hourzero.dev/index.md): Build AI customer support agents trained on your knowledge, then deploy them to your website, Telegram, and Discord, with WhatsApp and Slack coming soon.
- [An AI agent that knows your business](https://hourzero.dev/features/product-overview.md): Train an AI agent on your business, test it before customers see it, and put it on your website and the apps your customers use.
- [AI agent playground: try it before customers do](https://hourzero.dev/features/playground.md): Chat with your AI agent the way customers will, on your website, Telegram, or Discord, and publish only when you're happy with it.
- [Train your AI agent on your own data](https://hourzero.dev/features/data-sources.md): Train your AI agent on your website, documents, and FAQs. It answers from your content and tells customers when something isn't covered.
- [AI agent actions and integrations](https://hourzero.dev/features/actions.md): Let your AI agent look up orders, capture leads, share links, and bring in your team, right inside the conversation.
- [Interactive chat widgets for AI agents](https://hourzero.dev/features/widgets.md): Turn your AI agent's answers into cards, product carousels, booking calendars, and forms. Describe one to Backstage, or start from a template.
- [AI agent procedures and workflows](https://hourzero.dev/features/procedures.md): Write down how your team handles a request, and your AI agent follows the same steps in every conversation.
- [AI agent skills marketplace](https://hourzero.dev/features/skills.md): Give your AI agent specialist know-how, like making invoices or picking the right size, from a marketplace of ready-made skills or your own.
- [Connect MCP servers to your AI agent](https://hourzero.dev/features/mcp.md): Connect any remote MCP server and your AI agent can use its tools in conversations. Bearer token and OAuth supported, live only when you publish.
- [Deploy one AI agent on every channel](https://hourzero.dev/features/channels.md): Put one AI agent on your website, Telegram, and Discord, with WhatsApp, Instagram, Messenger, and Slack coming soon.
- [Backstage: an AI analyst for your conversations](https://hourzero.dev/features/backstage.md): Ask anything about your AI agent in plain English, check the numbers behind every answer, and approve the fixes it suggests.
- [Helpdesk and human handoff for AI agents](https://hourzero.dev/features/helpdesk.md): When a conversation needs a person, your AI agent opens a ticket and your team replies in the same chat. A helpdesk, built in.
- [AI agent analytics and customer insights](https://hourzero.dev/features/analytics.md): See how busy your AI agent is, what customers ask about, and how they feel, without tagging a single conversation.

## Solutions

- [AI customer support agent](https://hourzero.dev/use-cases/customer-support.md): An AI support agent that learns your help center, resolves repeat questions on every channel, and hands the rest to your team.
- [AI sales agent that qualifies leads](https://hourzero.dev/use-cases/sales-agent.md): An AI sales agent that answers buying questions, qualifies visitors, and sends ready prospects to your team.
- [AI customer support for retail & e-commerce](https://hourzero.dev/industries/retail.md): AI agents for online stores. Answer fit, stock, and shipping questions before checkout, and orders, exchanges, and returns after it.
- [AI customer support for SaaS & tech](https://hourzero.dev/industries/tech.md): AI agents for software companies. Answer setup, API, and billing questions from your docs, in your app and on Discord.
- [AI customer support for financial services](https://hourzero.dev/industries/financial-services.md): AI agents for banks and fintechs. Answer card, fee, and payment questions strictly from your policies, and hand fraud and disputes to your team.
- [AI customer support for travel & hospitality](https://hourzero.dev/industries/travel.md): AI agents for hotels and travel brands. Answer availability, booking, and check-in questions on every channel, in each guest's language.
- [AI customer support for education](https://hourzero.dev/industries/education.md): AI agents for schools and universities. Answer admissions, fees, enrollment, and IT questions on every channel, day and night.
- [AI customer support for fitness & wellness](https://hourzero.dev/industries/fitness-wellness.md): AI agents for gyms and studios. Answer pricing, timetable, and membership questions at any hour, and turn inquiries into new members.

## Company

- [Hourzero pricing](https://hourzero.dev/pricing.md): Start free, then add credits, agents, and teammates as your AI support agents grow. Paid plans include every channel.
- [AI customer support for enterprise](https://hourzero.dev/enterprise.md): Custom capacity, roles, SSO, audit logs, and white-labeling for AI support agents. ISO/IEC 27001 and GDPR compliant.
- [Hourzero changelog](https://hourzero.dev/changelog.md): Every new feature and improvement to Hourzero's AI support agents, newest first.
- [Hourzero blog](https://hourzero.dev/blog.md): Guides, product news, and ideas about AI customer support from the Hourzero team.
- [Careers at Hourzero](https://hourzero.dev/careers.md): We're a small team building AI agents that answer with your knowledge, on every channel your customers use. See open positions at Hourzero.

## Docs

- [Hourzero documentation](https://hourzero.dev/docs.md): Plain-language guides for building an AI agent, teaching it about your business, and putting it in front of customers.
- [What is Hourzero?](https://hourzero.dev/docs/quick-start/introduction.md): The big picture in five minutes. What an Hourzero agent is, how you teach it, and how it reaches your customers.
- [Build your first agent](https://hourzero.dev/docs/quick-start/your-first-agent.md): A step-by-step walkthrough. Create an agent from your website, test it, and add a chat bubble to your site in about 15 minutes.
- [Tips for a great agent](https://hourzero.dev/docs/quick-start/best-practices.md): Simple habits that make your agent's answers more accurate, keep customers happy, and make every update safe.
- [Playground](https://hourzero.dev/docs/ai-agent-management/playground.md): Test your agent safely, style it for each channel, and publish when it's ready.
- [Instructions](https://hourzero.dev/docs/ai-agent-management/build.md): Tell your agent who it is, how to sound, and which rules it must always follow.
- [Guardrails and abuse protection](https://hourzero.dev/docs/ai-agent-management/guardrails.md): Set firm rules for your agent and protect it from spam, runaway costs, and unwanted websites.
- [Models](https://hourzero.dev/docs/ai-agent-management/models.md): Pick the AI model behind your agent and balance answer quality, speed, and credit cost.
- [Data sources](https://hourzero.dev/docs/ai-agent-management/data-sources.md): Give your agent the knowledge it needs from files, website pages, text, and Q&A, then keep it up to date.
- [Actions overview](https://hourzero.dev/docs/ai-agent-management/actions/overview.md): Give your agent things it can do, like look up an order, save a lead, or hand a chat to a teammate.
- [Custom action](https://hourzero.dev/docs/ai-agent-management/actions/custom-action.md): Let your agent look up or send information to your own systems, like checking the status of an order.
- [Collect leads](https://hourzero.dev/docs/ai-agent-management/actions/collect-leads.md): Save the name, email, and phone number of visitors who want your team to get in touch.
- [Collect data](https://hourzero.dev/docs/ai-agent-management/actions/collect-data.md): Save details from a conversation that aren't sales leads, like issue reports, feedback, or survey answers.
- [Custom form](https://hourzero.dev/docs/ai-agent-management/actions/custom-form.md): Show one specific form in the chat, with exactly the fields you need, and save every answer.
- [Web search](https://hourzero.dev/docs/ai-agent-management/actions/web-search.md): Let your agent look up current public information on the web when your own sources don't have the answer.
- [Custom button](https://hourzero.dev/docs/ai-agent-management/actions/custom-button.md): Let your agent offer a button that opens one of your pages, like a returns portal or a demo booking page.
- [Human escalation](https://hourzero.dev/docs/ai-agent-management/actions/human-escalation.md): Hand a conversation to your team. The agent opens a Helpdesk ticket and can pause itself so a teammate can reply.
- [Widgets](https://hourzero.dev/docs/ai-agent-management/widgets.md): Show what your actions return as cards, lists, and forms in the website chat. Design them with Backstage or start from a template.
- [Skills](https://hourzero.dev/docs/ai-agent-management/skills.md): Give your agent ready-made know-how, like making a PDF invoice, that it pulls out only when a conversation needs it.
- [MCP servers](https://hourzero.dev/docs/ai-agent-management/mcp.md): Plug your agent into another app's toolbox so it can check bookings, orders, and more during a chat.
- [Procedures overview](https://hourzero.dev/docs/ai-agent-management/procedures/overview.md): Give your agent a step-by-step checklist for one situation, like a return or an address change, so it handles it the same way every time.
- [How procedures run](https://hourzero.dev/docs/ai-agent-management/procedures/how-procedures-run.md): See how your agent picks a procedure, works through each step, waits for answers, and finishes, using a real chat as the example.
- [Benchmark Agent](https://hourzero.dev/docs/ai-agent-management/benchmarks.md): Ask your agent the same set of questions before and after a change, and check its answers before customers see them.
- [Channels](https://hourzero.dev/docs/ai-agent-management/channels.md): See every place your agent can talk to customers, from your website to WhatsApp, and how to connect each one.
- [Publishing and version history](https://hourzero.dev/docs/ai-agent-management/deployments.md): Understand the difference between your draft and what customers see, publish each channel, and roll back to an earlier version.
- [Conversations and human takeover](https://hourzero.dev/docs/ai-agent-management/conversations.md): Read every chat your agent has had, see why it answered the way it did, and step in to reply yourself.
- [Helpdesk](https://hourzero.dev/docs/ai-agent-management/helpdesk.md): Hand a conversation to a real person when the agent shouldn't handle it alone, and track it as a ticket until it's solved.
- [Helpdesk inbox and saved views](https://hourzero.dev/docs/ai-agent-management/helpdesk/inbox.md): Find the tickets that need you, reply to customers, leave notes for teammates, and save the lists you check every day.
- [Helpdesk statuses, priority, and tags](https://hourzero.dev/docs/ai-agent-management/helpdesk/statuses-and-tags.md): Track where each ticket stands, mark what's urgent, and group tickets by topic.
- [Helpdesk teams and assignment](https://hourzero.dev/docs/ai-agent-management/helpdesk/teams.md): Group teammates into teams and choose how tickets are handed out, by hand, by workload, or in turns.
- [Helpdesk schedules and time off](https://hourzero.dev/docs/ai-agent-management/helpdesk/schedules.md): Set your team's working hours and time off so Hourzero only hands tickets to people who are working.
- [Helpdesk feedback and ticket ratings](https://hourzero.dev/docs/ai-agent-management/helpdesk/feedback.md): See how customers rated their resolved tickets, read their comments, and open the tickets and conversations behind them.
- [Contacts](https://hourzero.dev/docs/ai-agent-management/contacts.md): See the people who talk to your agent on every channel, and import or export their names, emails, and phone numbers.
- [Leads and collected data](https://hourzero.dev/docs/ai-agent-management/submissions.md): Find the contact details, feedback, and form answers your agent collected in chats, and export them to a spreadsheet.
- [File storage](https://hourzero.dev/docs/ai-agent-management/file-storage.md): Find, download, and delete the files customers and teammates upload in chats with your agent.
- [Analytics](https://hourzero.dev/docs/ai-agent-management/analytics.md): See how many people chat with your agent, what they ask about, and how they feel, and turn those trends into improvements.
- [Suggestions](https://hourzero.dev/docs/ai-agent-management/suggestions.md): See what your agent noticed in real conversations, like missing information or unhappy customers, and fix it.
- [Backstage](https://hourzero.dev/docs/ai-agent-management/backstage.md): Ask an AI teammate how your agent is doing, dig into conversations and files, and decide which of its changes need your approval.
- [Agent settings](https://hourzero.dev/docs/ai-agent-management/settings.md): Rename your agent, cap its weekly spending, limit message bursts, set up webhooks, move it to another workspace, or delete it.
- [Integrations](https://hourzero.dev/docs/integrations.md): Put your agent on your website and in the apps your customers use, and let your other tools know when things happen.
- [Website widget](https://hourzero.dev/docs/integrations/website-widget.md): Add your agent to your website as a chat bubble or a centered chat bar, and choose which websites can show it.
- [Chat Iframe](https://hourzero.dev/docs/integrations/chat-iframe.md): Embed a full-size chat inside a page or section of your website, like a help center or a support tab in your app.
- [Identity verification](https://hourzero.dev/docs/integrations/identity-verification.md): Recognize visitors who are signed in to your website, so their chats follow them across devices and your actions can act for them.
- [WhatsApp](https://hourzero.dev/docs/integrations/whatsapp.md): Connect your business phone number so your agent answers customers on WhatsApp, day or night.
- [Messenger](https://hourzero.dev/docs/integrations/messenger.md): Connect your Facebook Page so your agent answers the messages customers send it on Messenger.
- [Instagram](https://hourzero.dev/docs/integrations/instagram.md): Connect your Instagram business account so your agent answers direct messages about products, sizes, and orders.
- [Slack](https://hourzero.dev/docs/integrations/slack.md): Add your agent to Slack so your team or community can ask it questions in channels and direct messages.
- [Discord](https://hourzero.dev/docs/integrations/discord.md): Add your agent to a Discord server so members get answers when they mention it in a channel.
- [Telegram](https://hourzero.dev/docs/integrations/telegram.md): Create your own Telegram bot in a few taps and let your agent answer the people who message it.
- [Webhooks](https://hourzero.dev/docs/integrations/webhooks.md): Send new leads, conversations, tickets, and other agent events to your CRM or automation tools the moment they happen.
- [Workspaces and agents](https://hourzero.dev/docs/workspace-management/manage.md): Learn what a workspace is, switch between workspaces, create a team workspace, and move or delete agents safely.
- [Members and invitations](https://hourzero.dev/docs/workspace-management/members.md): Invite teammates to a team workspace, choose their role, and manage pending invitations.
- [Usage and credits](https://hourzero.dev/docs/workspace-management/usage.md): See how agent replies turn into credits, when credits reset, and how to keep spending under control.
- [Plans, billing, and invoices](https://hourzero.dev/docs/workspace-management/billing.md): Compare plans, start a free trial, change or cancel your subscription, and download invoices.
- [Account settings and two-factor authentication](https://hourzero.dev/docs/security/account.md): Update your profile and email, manage how you sign in, turn on two-factor authentication, and sign out other devices.
- [Single sign-on (SSO)](https://hourzero.dev/docs/security/single-sign-on.md): Let employees sign in to Hourzero with their company account, using one OIDC or SAML connection on an Enterprise plan.
- [Frequently asked questions](https://hourzero.dev/docs/help-and-support/faq.md): Quick answers about saving, training, and publishing, live channels, handing chats to people, credits, and your workspace.
- [Troubleshooting](https://hourzero.dev/docs/help-and-support/troubleshooting.md): Fix the most common problems: a missing chat bubble, wrong answers, changes that aren't live, and channels that don't reply.
- [Feature availability](https://hourzero.dev/docs/help-and-support/feature-availability.md): What Hourzero can do today, where to find features you know from Chatbase, and what isn't available yet.

## Optional

- [Terms of Service](https://hourzero.dev/legal/terms-and-conditions.md): The terms governing your receipt of, access to, and use of the Hourzero service.
- [Data Processing Addendum](https://hourzero.dev/legal/dpa.md): The terms under which Hourzero processes personal data on behalf of its customers.
- [Privacy Policy](https://hourzero.dev/legal/privacy-policy.md): How Hourzero collects, uses, shares, and protects personal data, and the rights available to you.
- [Cookie Policy](https://hourzero.dev/legal/cookie-policy.md): The cookies and similar technologies Hourzero uses, why we use them, and how you can control them.