Hourzero

Changelog

What's new

Everything we've shipped, newest first.

  1. Train on up to 100 pages at once

    Pick the pages that matter from any website. They're fetched in the background, so you can keep working while your agent trains.

  2. Plans, credits, and billing

    Upgrade from workspace settings, pay by card, and see credits as they're spent.

    • Monthly credits on every plan
    • A spending limit for each agent
    • Usage broken down by agent and model
  3. Helpdesk and human handoff

    When a customer needs a person, the agent opens a ticket, and your team replies in the same chat.

    • Assign tickets by hand, or automatically to whoever's on shift
    • Leave internal notes customers never see
    The helpdesk inbox with open tickets and a conversation
  4. Skills marketplace

    Add specialist abilities from the marketplace or your own files, and choose which channels can use each one.

    The skills marketplace
  5. Six new channels

    Your agent can now answer on WhatsApp, Messenger, Instagram, SMS through Twilio, Telegram, and Discord. Each one keeps its own look and voice.

    • WhatsApp
    • Messenger
    • Instagram
    • Twilio
    • Telegram
    • Discord
  6. Slack

    Add your agent to Slack. It answers in direct messages and in the channels you choose.