Pages from your website, files like PDFs, Word documents, spreadsheets, and slides, plus your own notes and Q&A pairs.

Does it keep up with changes to my website?

When your website changes, retrain in a click to fetch the latest page content. Publish when you're ready for your customers to see the updated knowledge.

When do changes reach customers?

When you publish. Try the new knowledge in the Playground first, and your live agent keeps working as before until then.

Data sources

Everything it knows comes from you.

Add your website, documents, and FAQs. Your agent answers from them, and says so when it doesn't know.

Start building free Talk to sales

Data sources for an agent: a help center, a returns policy PDF, Q&A pairs, and text notes

Start with what you already have

Your website
Pick the pages it should learn from. No copying and pasting.
Your documents
Upload PDFs, Word files, spreadsheets, and slides.
Your know-how
Write notes and Q&A pairs for anything that isn't written down yet.

Answers from your content, not guesses

Your agent reads the right sources before it replies. When something isn't covered, it says so instead of making it up.

The agent answering a shipping question from the help center, then saying it couldn't find anything about P.O. box delivery

Find out what's missing

When customers ask about something your content doesn't cover, it's flagged for you, so you know what to add next.

Suggestions from real conversations, including information customers asked for that the sources didn't cover

FAQ

Questions about data sources

What you can add and how it reaches customers.

Talk to our team

Keep exploring

Ready when your customers are

They're already asking. Train an agent on your site and have it answering by this afternoon.

Start building free Read the quick start

Free plan
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Do you ship to Canada?Can I change my delivery address?Is SSO included on the Team plan?Our flight lands at 1am. Can we still check in?How do I reset my password?Can I pause my membership for a month?Is there a payment plan for tuition?Do you ship to Canada?Can I change my delivery address?Is SSO included on the Team plan?Our flight lands at 1am. Can we still check in?How do I reset my password?Can I pause my membership for a month?Is there a payment plan for tuition?

Where's my order?Can I swap this for a size L?Do you have classes for beginners?Why was I charged a $3 fee?Can I bring my dog?How do I create an API key?What's the difference between Flex and All Access?Where's my order?Can I swap this for a size L?Do you have classes for beginners?Why was I charged a $3 fee?Can I bring my dog?How do I create an API key?What's the difference between Flex and All Access?

Everything it knows comes from you.

Start with what you already have

Your website

Your documents

Your know-how