Does the customer have to switch apps?

No. Your teammate's reply appears in the same chat, whether that's your website, WhatsApp, or Slack.

How are tickets assigned?

By hand, or automatically to whoever is available and on shift.

Can customers see internal notes?

No. Notes stay with your team. Customers only see replies.

Helpdesk

Your team, right in the chat.

When a conversation needs a person, the agent opens a ticket for your team. They reply wherever the chat started, from your website to WhatsApp.

Start building free Talk to sales

Your team

A Helpdesk ticket for a double charge: the full conversation, Maya's reply, and the ticket details

Your customer

The same conversation in the customer's chat, with Maya's reply from billing

A handoff, not a restart

The agent spots it
A customer asks for a person, or the issue needs one.
A ticket opens
With the whole conversation attached, so nobody asks twice.
Your team takes over
They reply in the same chat. The AI steps back until it's solved.

A helpdesk, built in

Shared inboxes, teams, schedules, and private notes. No extra tool to buy.

See how it works

The Helpdesk inbox: tickets with their status, requester, assignee, and subject

FAQ

Questions about the Helpdesk

How your team works alongside the agent.

Talk to our team

Keep exploring

Ready when your customers are

They're already asking. Train an agent on your site and have it answering by this afternoon.

Start building free Read the quick start

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Do you ship to Canada?Can I change my delivery address?Is SSO included on the Team plan?Our flight lands at 1am. Can we still check in?How do I reset my password?Can I pause my membership for a month?Is there a payment plan for tuition?Do you ship to Canada?Can I change my delivery address?Is SSO included on the Team plan?Our flight lands at 1am. Can we still check in?How do I reset my password?Can I pause my membership for a month?Is there a payment plan for tuition?

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