Do I have to set anything up?

No. Backstage comes with every agent. Open it from the sidebar and ask.

Do approved changes go live right away?

No. They're saved to your draft. Test them in the Playground, then publish when you're ready.

Can it talk to my customers?

No. It works behind the scenes and never replies in customer conversations.

Backstage

Ask anything about your agent.

Backstage reads your conversations, settings, and numbers, and answers in plain English.

Start building free Talk to sales

What's the most common complaint this month?
Which leads came in from WhatsApp this week?

Why was this conversation marked negative?
How did the last benchmark run go?
What do competitors charge for express shipping?

Make the chat bubble match our brand color.
How has sentiment changed since Monday?

See it in action

Backstage comparing visitor chat volume with the previous month, with a chart, a table by channel, and a one-line summary

It sees what you see

Every answer shows the records behind it, and it can open any conversation it relied on.

Conversations
Topics and sentiment
Suggestions
Instructions and guardrails
Data sources
Actions and procedures
Channel settings
Leads and form data
Benchmark results
Files you attach
The web

It suggests. You decide.

Ask it to fix something, and it drafts the change. Nothing happens until you approve it.

It can draft changes to

Instructions
Data sources
Actions
Procedures
Channel settings

Backstage proposing a guardrail change as a before-and-after, with Approve changes and Reject buttons

FAQ

Questions about Backstage

What it can do, and what it won't.

Talk to our team

Keep exploring

Ready when your customers are

They're already asking. Train an agent on your site and have it answering by this afternoon.

Start building free Read the quick start

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Do you ship to Canada?Can I change my delivery address?Is SSO included on the Team plan?Our flight lands at 1am. Can we still check in?How do I reset my password?Can I pause my membership for a month?Is there a payment plan for tuition?Do you ship to Canada?Can I change my delivery address?Is SSO included on the Team plan?Our flight lands at 1am. Can we still check in?How do I reset my password?Can I pause my membership for a month?Is there a payment plan for tuition?

Where's my order?Can I swap this for a size L?Do you have classes for beginners?Why was I charged a $3 fee?Can I bring my dog?How do I create an API key?What's the difference between Flex and All Access?Where's my order?Can I swap this for a size L?Do you have classes for beginners?Why was I charged a $3 fee?Can I bring my dog?How do I create an API key?What's the difference between Flex and All Access?