How is a skill different from an action?

An action does one thing, like calling your API. A skill teaches a method, like turning order details into an invoice. Pair them when a skill needs live data.

Will customers see a new skill right away?

No. New skills start switched off. Turn one on for each channel in the Playground, then publish when it's ready.

Do skills cost extra?

They're included on every plan. Skills that run code use a few credits while they work.

Skills

Teach it something new.

Skills give your agent specialist know-how, like making an invoice or picking the right size. It uses one only when a conversation needs it.

Start building free Talk to sales

A customer asks for an invoice, and the agent sends back a PDF made out to their company with their VAT number

Pick one, or bring your own

Browse a marketplace of ready-made skills or upload your own. You can read every file before you add it.

The skills marketplace: ready-made skills for PDFs, spreadsheets, documents, and more, each with an Add button

Safe by design

Runs in a sealed sandbox
No internet access
Never overrides your rules

FAQ

Questions about skills

What they are and how they go live.

Talk to our team

Keep exploring

Ready when your customers are

They're already asking. Train an agent on your site and have it answering by this afternoon.

Start building free Read the quick start

Free plan
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Do you ship to Canada?Can I change my delivery address?Is SSO included on the Team plan?Our flight lands at 1am. Can we still check in?How do I reset my password?Can I pause my membership for a month?Is there a payment plan for tuition?Do you ship to Canada?Can I change my delivery address?Is SSO included on the Team plan?Our flight lands at 1am. Can we still check in?How do I reset my password?Can I pause my membership for a month?Is there a payment plan for tuition?

Where's my order?Can I swap this for a size L?Do you have classes for beginners?Why was I charged a $3 fee?Can I bring my dog?How do I create an API key?What's the difference between Flex and All Access?Where's my order?Can I swap this for a size L?Do you have classes for beginners?Why was I charged a $3 fee?Can I bring my dog?How do I create an API key?What's the difference between Flex and All Access?