Analytics

Know what your customers need.

See how busy your agent is, what people ask about, and how they feel about it.

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Chats over time, messages per chat, response time, and conversations by channel

Automatic.
Every conversation is read and sorted for you. No tagging.
Explained.
Each mood comes with the reason behind it.
Honest.
Only real customers count. Your tests never skew it.

How analysis works

Or just ask

Ask Backstage what customers are talking about, and get the answer in plain English.

Meet Backstage

Backstage answering which topics customers ask about most, with a table and a short summary

Keep exploring

Ready when your customers are

They're already asking. Train an agent on your site and have it answering by this afternoon.

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Do you ship to Canada?Can I change my delivery address?Is SSO included on the Team plan?Our flight lands at 1am. Can we still check in?How do I reset my password?Can I pause my membership for a month?Is there a payment plan for tuition?Do you ship to Canada?Can I change my delivery address?Is SSO included on the Team plan?Our flight lands at 1am. Can we still check in?How do I reset my password?Can I pause my membership for a month?Is there a payment plan for tuition?

Where's my order?Can I swap this for a size L?Do you have classes for beginners?Why was I charged a $3 fee?Can I bring my dog?How do I create an API key?What's the difference between Flex and All Access?Where's my order?Can I swap this for a size L?Do you have classes for beginners?Why was I charged a $3 fee?Can I bring my dog?How do I create an API key?What's the difference between Flex and All Access?