Does it work with Shopify?

Yes. Add the chat bubble snippet to your theme and train the agent on your store's pages. Order and stock lookups connect through custom actions.

Can it recommend products?

Yes. Trained on your product pages and size guides, it suggests what fits and links straight to it.

How does it handle returns?

A procedure checks the order against your return policy and walks the customer through it. Exceptions go to your team.

Can customers still reach a person?

Anytime. The agent hands the conversation to your team in the same chat, with everything that was said.

Retail & e-commerce

Fewer tickets. More checkouts.

Answer fit, stock, and shipping questions before checkout, and orders, exchanges, and returns after it, on every channel.

Start building free Talk to sales

A shopper asks whether a rain jacket fits and how long shipping takes, then gets a link to the jacket in olive, size M

Both sides of checkout

Before checkout

Help them buy

Answer the fit, stock, and shipping questions that decide the sale.

“Does the M fit if I'm 178 cm?”
“Will it arrive before Friday?”
“Is the olive one back in stock?”

After checkout

Sort it out, start to finish

Track orders, change addresses, and handle returns in the same conversation.

“Where's my order?”
“Can I swap it for a size L?”
“How do I send this back?”

Right in their DMs

Shoppers ask on Instagram, WhatsApp, and Messenger. The agent replies there, with the same catalog, stock, and policies.

See every channel

In Instagram DMs, a shopper asks whether a linen overshirt is back in stock, and the agent replies with a link

What makes it work

FAQ

Questions from online stores

For anything specific to your store, talk to our team.

Talk to our team

Ready when your customers are

They're already asking. Train an agent on your site and have it answering by this afternoon.

Start building free Read the quick start

Free plan
No credit card needed

Do you ship to Canada?Can I change my delivery address?Is SSO included on the Team plan?Our flight lands at 1am. Can we still check in?How do I reset my password?Can I pause my membership for a month?Is there a payment plan for tuition?Do you ship to Canada?Can I change my delivery address?Is SSO included on the Team plan?Our flight lands at 1am. Can we still check in?How do I reset my password?Can I pause my membership for a month?Is there a payment plan for tuition?

Where's my order?Can I swap this for a size L?Do you have classes for beginners?Why was I charged a $3 fee?Can I bring my dog?How do I create an API key?What's the difference between Flex and All Access?Where's my order?Can I swap this for a size L?Do you have classes for beginners?Why was I charged a $3 fee?Can I bring my dog?How do I create an API key?What's the difference between Flex and All Access?