Plans, billing, and invoices

Compare plans, start a free trial, change or cancel your subscription, and download invoices.

Your plan decides how many credits, agents, teammates, and files your workspace gets. Each workspace has its own plan. An account can own multiple subscribed workspaces and one Free workspace. Upgrade the existing Free workspace before creating another; older additional Free workspaces do not receive Free benefits. Payments go through Stripe, a secure online payment service.

Where to find it: compare plans in Workspace Settings → Plans. Manage your subscription, billing details, and invoices in Workspace Settings → Billing.

Note

Only owners and admins can manage billing. Members see "Billing is managed by Owners and Admins" on the Billing page, with a shortcut to the members list so they know who to ask.

How billing works

1Compare plansSee what each plan includes on the Plans page.
2SubscribePick a plan and pay securely on Stripe.
3Use your planCredits and limits apply to the whole workspace.
4ManageChange, cancel, or download invoices any time.

Compare plans

All prices are in US dollars, per month. Paying yearly saves 20%.

Plan	Monthly	Yearly (per month)	Credits per month	Agents	Members	Stored files	Largest file
Free	$0	$0	50	1	1	0	—
Hobby	$40	$32	900	1	2	50	10 MB
Standard	$150	$120	4,500	2	4	200	25 MB
Pro	$500	$400	16,000	3	5	500	50 MB
Enterprise	Custom	Custom	Custom	Custom	Custom	Custom	Custom

Free supports 1-credit models and Chat bubble or Center Stage deployments. Paid plans support all models and channels.

Feature	Free	Hobby	Standard	Pro	Enterprise
Actions per agent	0	5	8	12	Custom
Skills per agent	0	0	2	2	Custom
MCP servers per agent	0	0	1	2	Custom
Files per message	0	3	5	5	Custom
Basic analytics	No	Yes	Yes	Yes	Custom
Voice transcription	No	No	Yes	Yes	Custom
Helpdesk	No	No	No	Yes	Custom
Suggestions, topic and sentiment analysis	No	No	No	Yes	Custom

When chat file storage fills, uploading another file automatically removes the oldest chat files. Training documents are separate. Deleted attachments remain identified in the conversation with a notice that the file is no longer available.

A yearly plan is billed once a year. For example, Standard yearly is $1,440 billed annually. You still get your credits every month.

There are no separate fees for AI models. Every model is paid for with credits. To understand how replies turn into credits, see Usage and credits.

Tip

Not sure which plan fits? Count your expected replies per month and multiply by your model's credit price. For example, 1,000 replies a month with a 3-credit model needs 3,000 credits, so Standard fits.

Start a plan or free trial

Workspaces that have never had a subscription get a 7-day free trial of Hobby, Standard, or Pro.

Go to Workspace Settings → Plans and select Choose on a plan card, for example Choose Standard. Hourzero opens the Billing page. You can also go to Workspace Settings → Billing and select Choose a plan.
In the Choose a plan window, pick Monthly or Yearly · save 20%.
Select Hobby, Standard, or Pro.
Select Start 7-day free trial. If the trial isn't offered, the button says Continue to Stripe.
Enter your payment details on the Stripe page and confirm.
You return to Billing and see "Checkout completed". Your plan appears as soon as Stripe confirms it, usually within moments.

Important

The free trial needs a payment method. Billing starts automatically when the trial ends, unless you cancel before then. The Billing page shows the date under Trial ends · first payment.

Change your plan

Go to Workspace Settings → Billing.
Select Change plan.
Choose a new plan or switch between Monthly and Yearly · save 20%.
Select Switch to followed by the plan name, for example Switch to Pro.

Stripe adjusts the price for the time left in your current billing period. This is called proration. Switching between monthly and yearly can create a charge right away. Your monthly credits also change right away to match the new plan.

Cancel or keep your subscription

Cancelling doesn't happen immediately. Your plan keeps working until the end of the period you've paid for.

Go to Workspace Settings → Billing.
Select Cancel subscription.
Read the dates in the confirmation, then select Schedule cancellation.

The plan shows Scheduled for cancellation, and Access ends shows the last day. After that, the workspace moves to the Free plan and its limits apply again: 50 credits a month, 1 agent, and 1 member.

Changed your mind? Select Keep subscription any time before the end date.

Warning

Cancelling doesn't delete anything, and deleting a workspace doesn't cancel its subscription. If you plan to delete a workspace, cancel its subscription first.

Update your payment method

Go to Workspace Settings → Billing.
Select Manage payment method. Stripe's secure billing portal opens.
Add or change your card there, then return to Hourzero.

The My Subscription tab shows the card brand and last four digits once a payment method is on file.

Update billing details for invoices

Go to Workspace Settings → Billing and open the Billing Info tab.
Fill in Full name or company, Billing email, Address, City, State / region, Postal code, and Country code (two letters, such as US). Add your VAT / tax ID if you have one.
Select Save changes. You'll see "Billing details saved".

These details appear on future invoices. Invoices that were already issued don't change.

Download invoices

Open the Invoices tab on the Billing page. Invoices are listed newest first, with the date, status, billing period, and amount.

Select the arrow icon to open an invoice online.
Select the download icon to save the PDF.
Select Load older invoices to see earlier ones.

If you see "No invoices yet", the workspace hasn't started a paid plan.

What your subscription status means

Status	What it means
Free plan	The workspace is on the Free plan.
Free trial	A trial is running. Check when it ends.
Ongoing	The subscription is active and paid.
Scheduled for cancellation	The plan ends on the date shown, then returns to Free.
Payment pending	Payment hasn't been completed yet.
Payment overdue	A payment failed. Update your payment method.
Paused	The subscription is paused in Stripe.
Cancelled	The subscription has ended.

Check your limits

The My Subscription tab shows Available quota, so you can see how much you've used:

Credits used this month.
AI agents in the workspace.
Workspace members who have joined.
File uploads, with storage used and the largest file allowed.

When you reach a limit, Hourzero tells you which one and how to free up room. For example, on Standard you can't create a fourth agent until you delete one or upgrade.